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Sonya (23 August 2010)
I am about to place an order with them but am concerned as I live in Australia and worried about item arriving complete and custom charges? I've used the competitor Buycostume.com before and they were great - any one with comments - please let me know????
TammyHickey (02 July 2010)
Costume Craze is one of my favourite web places. EVERYTHING about it is WONDERFUL. Costumes, service, shipping. I am an Aussie, and these amazing costumes helped my school win the Australia Day Award for our Costume Extravaganza fundraiser we had. THANKYOU - keep up the good work Aussie Tammy
kiavestreet (02 July 2010)
I ordered 2 costumes on Wed and needed delivery before Saturday. Since I was concerned about any delays, I called I called to confirm both items were in stock before completing the online order form. I paid extra for two day shipment and everything arrived perfectly. UPS Tracking #'s were emailed to me reducing any worries whether or not I would get the gift in time. My 5 year old has been wearing his Jedi cloak for the past 4 days! THANK YOU...
lash3809 (02 July 2010)
HORRIBLE, HORRIBLE SERVICE Oh I wish I had read the reviews posted here. The customer service at this e-commerce site is the worst I ever experienced, and I do A LOT of online shopping. I ordered 6 items, of which they shipped the 3 cheapest items. Yet, they charged me the full $13.99 shipping even though they shipped only 1/4 of the value of items. Most e-retailers prorate their shipping. After waiting 30 days for the remaining items, I called to cancel the remaining order. When I called to ask for a prorated shipping charge refund, they said no. I advised them that it was poor customer service and it was a bad way to do business. They couldn't care less. I wouldn't recommend this e-retailer to anyone. STAY AWAY and save yourself some headaches. I doubt this place will be in business for very long
Michelle0767 (02 July 2010)
I was impressed. Easy check out and prices were less then other sites!
Dianne_2821690 (02 July 2010)
Well organized, fast and easy purchase. After an exhaustive search of internet stores, I found Costume Craze to have the lowest prices on the same costume across the board. Even better, they have low shipping costs and ship same day. Fantastic!
GeoLeo (02 July 2010)
Everything up to the point where I received my daughter's Halloween costume was great. Once the costume came in the mail we were quite excited only to find that the costume had a large tear in it. I then called and asked about a replacement and they were unable to get me a new costume by Halloween, which was fine as long as I received my refund. The lady on the phone assured me that I would receive my refund as well as the cost to ship the defective product back after they received the costume. Now two and a half months later I receive a response stating that they will not return my shipping costs and that I am being charged a restocking fee, with my refund in the form of store credit. A restocking fee on a defective item I had never heard of such a thing. They have refused to rectify the situation, and therefore I would suggest never using this company because if you have a problem you will be out of luck on your money.
firefly34 (02 July 2010)
I ordered Shrek donkey ears (my 4 year old used them for a skit at Grandma's Christmas party). He was so cute singing "Little Grey Donkey" with his ears. Just what I wanted, and shipped very, very fast! Thank you Costume Craze!